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Privacy Policy

Privacy Policy - Berlin Clothing Ltd.

Welcome to the Berlin Clothing Ltd privacy policy.

Berlin Clothing respects your privacy and is committed to protecting your personal data. This notice explains when and why we collect personal information about you; how we use it, the conditions under which we may disclose it to others and how we keep it secure. Customers should read this notice alongside our general terms and conditions and terms of engagement.

This website is not intended for children and we do not knowingly collect data relating to children.

Through the course of the services we provide, Berlin Clothing collect, process and store personal data. We are what is known as the ‘data controller’ of the personal information you provide to us.

What personal information we need?

The exact information we will request from you will depend on what you have asked us to do or what we are contracted to do for you.

The following is the type of personal data (personal information) that you may provide to us:

• Personal data: is the general information that you supply about yourself – such as your name, address, gender, date of birth, contact details, financial information etc.

Why we need your personal information?

The primary reason for asking you to provide us with your personal data, is to allow us to provide the services you have requested us to do on your behalf. The following are some examples, although not exhaustive, of what we may use your information for:

• Verifying your identity

• Communicating with you

• Processing payments

• Keeping financial records of your transactions

We may use your personal information for legitimate interests such as direct marketing or under reasonable expectation to provide you with information you would expect to receive or that would benefit and enhance our relationship. This information will help us review and improve our products, services and offers.

Who has access to your information?

We have a data protection policy in place to oversee the effective and secure processing of your personal data. We will not share, sell or rent your information to third parties or share your information with third parties for marketing purposes.

Berlin Clothing will have access to your personal information in addition to any customer services staff assigned to provide services to you.

Depending on the nature of the service we are providing to you, we may also need to disclose some information to third parties; for example:

• We may sometimes contract with third parties to supply products and services to you on our behalf for example payment processing, information used for order delivery, advertising and marketing.

• We may also use external partners for example technical operations, developers to make improvements to the website and targeted marketing (including remarketing).

• Personal information may be shared within our group for the purpose of marketing and analytics.

• Two of these data providers, Google Analytics owned by Google LLC and Facebook Inc. are established in the United States. The necessary guarantees for transferring information to the USA are secured through the data processor's certification under the EU-US Privacy Shield.

In the event any of your information is shared with the aforementioned third parties, we ensure that they comply, strictly and confidentially, with our instructions and they do not use your personal information for their own purposes unless you have explicitly consented to them doing so.

There may be some uses of personal data that may require your specific consent. If this is the case we will contact you separately to ask for your consent which you are free to withdraw at any time.

How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• apply for our products or services;

• create an account on our website;

• subscribe to our service or publications;

• request marketing to be sent to you;

• enter a competition, promotion or survey;

• give us some feedback.

• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy https://www.berlinclothing.co.uk/cookies-policy for further details.

How do we protect your personal data?

We recognise that your information is valuable and we take all reasonable measures to protect it whilst it is in our care.

We have robust standards of technology and operational security in order to protect personally identifiable data from loss, misuse, alteration or destruction. Similarly, we adopt a high threshold when it comes to confidentiality obligations and both internal staff and external parties are required to protect confidentiality of all customer information; to ensure all personal data is handled and processed in line with our data protection policy.

How long will we keep personal information for?

Your personal information will be retained, usually in computer or manual files, only for as long as necessary to fulfil the purposes for which the information was collected; or as required by law; or as long as is set out in any relevant contract you may hold with us.

What are your rights?

In certain circumstances, you have rights under data protection laws in relation to your personal data, as set out below.

If you wish to exercise any of the rights set out below, please contact us using the contact details at the end of this privacy notice. We may not have to comply with your request but we would explain why if we believe we are entitled to refuse.

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

Marketing data

We may contact you for the purpose of direct marketing. This means that we may use your personal data that we have collected in accordance with this privacy policy to contact you about our products or services, events etc. which we feel may interest you. The direct marketing communications may be provided to you by social media channels, email or post. We will never send marketing communications via SMS or call you without your specific consent; nor do we ever pass on or sell your details to a third party.

If you do not wish us to continue to contact you in this way, you can either follow the unsubscribe instructions on any of our communications to you or contact us by emailing sales@berlinclothing.co.uk with your name and email address. Your details will be removed immediately. Once unsubscribed, you may still receive transactional emails from us regarding your legal case.

Complaints about the use of personal data

If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Co-ordinator by emailing sales@berlinclothing.co.uk or by telephone on (028)90812028 who will investigate further.

Our postal address is:

Berlin Clothing Ltd
31 Ballynahinch Road
Carryduff
Belfast
BT8 8EH

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).

Any questions regarding this notice and our privacy practices should be sent by email to sales@berlinclothing.co.uk

This privacy notice was last updated on 01 June 2018.