We want you to be completely satisfied with your new purchase from berlin clothing. If for any reason you're not happy with your order, simply return the item(s) to us in the original packaging within fourteen days from despatch for a refund or exchange. Our website operates a fair policy of accepting returns provided the goods and their packaging are received back by us within fourteen days in accordance with the following guidelines:-
- Please fill in the returns form included in your order, cut off the returns address and attach it to the outside of your parcel. You are responsible for the cost of the return postage and for your own protection we recommend that you send the parcel using a delivery service that insures you for the full cost of the goods. Retain your postal receipt until you have received your refund.
- For international returns it is imperative that you cut and attach this returns address to your parcel as this will ensure that you are not charged any additional import duties.
- Ensure the packaging and goods are returned to us in "as new" condition with all product tags attached. Damaged or used goods cannot be refunded.
- If the goods are faulty, you have up to 30 days to return and we will refund you for the order in full, including the return postage costs. This amount will be in accordance with our standard delivery charges.
- We aim to process all refunds within 1-2 days of receiving the return. We will send you email confirmation once your refund has been processed. Please allow 5-7 working days for the transaction to appear on your card.
- Should you choose to exchange your item, you will not be reimbursed for the original shipping costs however you will not be charged for shipping the replacement item.
Online Christmas Returns
For peace of mind during the busy holiday period, we have extended our returns policy. Any goods ordered from Monday 1st November will be eligible for an exchange or refund as long as they are returned undamaged, unused and complete with original tags on or before Monday 10th January 2022.
Goods returned after this date will not be accepted. If you have any questions or concerns regarding the extended returns policy please please contact us at firstname.lastname@example.org or on (028) 90812028.
Berlin Clothing Returns31 Ballynahinch RoadCarryduffBelfastBT8 8EHUnited Kingdom